• What is dropshipping? What benefits can I get? Dropshipping is an order fulfillment method that frees you from managing inventory. Every time your customer places an order, you order from us. Or, more simply, if you have integrated your online shop with HugePOD, the system will automatically complete the new order. Once finished, the product will be shipped directly to your customers. In doing so, you don't have to keep inventory, and you are able to scale up your business with significantly lower risk. It is particularly favored by startups and individual entrepreneurs.

  • Anything ordered from you can be dropshipped? Currently, items in the HugePOD shop are available for dropshipping. We are developing more categories and items, please stay tuned!

  • How I will be charged for dropshipping? Different from other companies, we only charge for the products themselves and logistics costs. We offer cost-effective services, without storage or packaging fees. It is extremely friendly, especially for fashion entrepreneurs.

  • Will my customers know that their orders are shipped from you? No, your customers will NOT see any information regarding HugePOD in their packages. We will send them under your name or brand. You will also be notified when your customers acknowledge the recipient.

  • My customer cancels the order, can I cancel the order immediately for a refund? Please note that we only support free cancellation within 4 hours (after 4 hours the order is already in production). If you insist on cancellation after 4 hours, we will charge 50% of the commodity price of your order as the production cost. We sincerely hope you could understand.

  • What if my customer receives an order and wants to return it for a refund?

  1. We do not accept returns or refunds requests out of regret or subjective dislikes.
  2. Other return/refund requests have to follow our return/refund terms. Please refer to our refund and return policy.
  3. Please send your request to: info@hugepod.com will determine whether you and your customer's order meet the return/refund terms under our return/refund policy.
  • I have a store . How can I connect it to HugePOD? HugePOD supports connection to multiple platforms like Shopify, WooCommerce, Wix, BigCommerce, Squarespace and Shoplazza. To connect your store, simply choose the platform that you want to connect and follow the instruction below. Please let us know if you have any question during the connection.
  1. How to connect your Wix store to HugePOD?
  2. How to connect your Squarespace store to HugePOD?
  3. Connect your WooCommerce store to HugePOD!
  4. How to integrate with Shopify store?

Disclaimer These FAQ articles contain helpful information about our products and services, but they don't offer any legal advice. If you're not sure which laws apply to you, or you have any legal questions or concerns, please consult an attorney.


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